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PAYMENT, SHIPPING & RETURNS

PAYMENT

WE ACCEPT ALL MAJOR CREDIT CARDS INCLUDING AMERICAN EXPRESS

OR YOU CAN PAY USING PAYPAL

SHIPPING WITHIN THE UK

All items shipped within the UK are shipped using Royal Mail Recorded Delivery (your items are safer this way) You should receive your items 2-5 days after ordering.

Prices are as follows-

SMALL ITEMS (JEWELLERY & PURSES) £3.00

(WITH £0.50 FOR EACH ADDITIONAL ITEM WHATEVER SIZE IT IS)

LARGE ITEMS (BAGS) £4.00

(WITH £0.50 FOR EACH ADDITIONAL ITEM WHATEVER SIZE IT IS)

X-LARGE ITEMS (CUSHIONS) £5.00

(WITH £0.50 FOR EACH ADDITIONAL ITEM WHATEVER SIZE IT IS)

SHIPPING TIMES

You should receive your items 2-5 days after ordering. For international customers shipping times vary depending on your country. Email us though, we can usually give you an approximate time.

NEED SOMETHING FAST UK?

Order before 1 pm and add EXPRESS DELIVERY UK to your cart to receive your items next day. This costs an additional £4.00. Items ordered after 1pm on a Friday will ship Monday for Tuesday delivery.

PLEASE NOTE: EXPRESS ITEMS SHIPPED ON A FRIDAY WILL ARRIVE MONDAY NOT SATURDAY.

INTERNATIONAL SHIPPING

We ship everywhere in the world via airmail. Prices are as follows-

SMALL ITEMS (JEWELLERY & PURSES) £5.00

(WITH £0.50 FOR EACH ADDITIONAL ITEM WHATEVER SIZE IT IS)

LARGE ITEMS (BAGS) £5.50

(WITH £0.50 FOR EACH ADDITIONAL ITEM WHATEVER SIZE IT IS)

XLARGE ITEMS (CUSHIONS) £6.00

(WITH £0.50 FOR EACH ADDITIONAL ITEM WHATEVER SIZE IT IS)

INTERNATIONAL SHIPPING TRACKED

We offer a tracked service to customers outside the UK. Just add TRACKED DELIVERY (WORLD) This costs and additional £5.00.

NEED TO RETURN AN ITEM?

No problem. If you are unhappy with your item and would like an exchange or refund contact us info@custommadeuk.com within 14 days of your purchase. Please note:

WE NEED AN ORIGINAL ORDER NUMBER AND THE NAME OF THE PERSON WHO ORDERED THE ITEM.

ITEMS NEED TO BE SENT BACK IN THE ORIGINAL PACKAGING, IN THE CONDITION IS WAS SENT IN.

WE WILL REFUND OR EXCHANGE YOUR ITEM UPON RECIEPT. WE WILL NOT REFUND SHIPPING.

In the unlikely event that your goods are faulty please contact us info@custommadeuk.com and we will arrange an exchange or refund.